Terms of service
VIVID FORGE – TERMS OF SERVICE
OVERVIEW
These Terms of Service apply to your use of the VIVID FORGE website and to purchases made from VIVID FORGE.
Throughout these terms, “we”, “us” and “our” refer to VIVID FORGE. By accessing our website or purchasing a product from us, you agree to these Terms of Service.
Nothing in these terms affects any rights you have under applicable UK consumer law.
1. ONLINE STORE TERMS
You must not use our products or website for any unlawful or unauthorised purpose, nor may you violate any applicable laws through your use of our website.
You must not transmit viruses, malicious code or otherwise attempt to interfere with the security or operation of our website.
2. PRODUCTS
We make reasonable efforts to display and describe our products accurately. However, colours and appearance may vary slightly depending on your device, screen settings, lighting and normal manufacturing variations.
Product availability may change without notice, and we may discontinue products where appropriate.
3. PRICES AND PAYMENT
Prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted by us.
Payment must be successfully authorised before an order can be processed.
4. ORDERS
After you place an order, you may receive an email acknowledging that we have received it. This does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or product-information error, payment cannot be authorised, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been taken, we will refund the appropriate amount.
You are responsible for ensuring that the information supplied when placing your order, including your delivery address, is accurate and complete.
5. SHIPPING AND DELIVERY
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Further information about delivery methods, costs and estimated times is provided in our Shipping Policy and/or during checkout.
6. CANCELLATIONS, RETURNS AND REFUNDS
Your rights relating to cancellations, returns and refunds are explained in our Return & Refund Policy.
Nothing in these Terms of Service or our Return & Refund Policy limits or excludes your statutory rights.
7. PRODUCT USE
Products must be used in accordance with the instructions, warnings and safety information supplied with the product.
You are responsible for using products appropriately and for their intended purpose.
Nothing in these terms excludes or limits liability where doing so would be unlawful.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the VIVID FORGE branding, logos, graphics, website content and other original materials appearing on our website are owned by or licensed to VIVID FORGE.
You may not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.
9. THIRD-PARTY SERVICES
Our store may use or link to services provided by third parties, including payment, delivery and ecommerce service providers.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party websites or services except to the extent required by law.
10. PERSONAL INFORMATION
Personal information submitted through our store is handled in accordance with our Privacy Policy.
11. WEBSITE AVAILABILITY AND ACCURACY
We aim to keep information on our website accurate and our services available, but we cannot guarantee that the website will always be uninterrupted or error-free.
If we discover an error relating to a product, price or order, we will take reasonable steps to correct it and, where necessary, contact affected customers.
12. LIABILITY
Nothing in these terms excludes or restricts liability that cannot legally be excluded or restricted, including your statutory consumer rights.
To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made wholly or mainly for personal use.
13. SEVERABILITY
If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
14. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The version published on our website at the relevant time will apply, subject to applicable law and any rights arising from an order already placed.
15. GOVERNING LAW
These terms are governed by the applicable laws of the United Kingdom. If you are a consumer, you retain any mandatory rights regarding where legal proceedings may be brought under applicable law.
16. CONTACT
Questions about these Terms of Service can be sent to:
VIVID FORGE
Email: vividforgeuk@gmail.com